Latest updates

If your flight is canceled, we offer you a SAS Travel Voucher of the full value of your booking. You can use the voucher to start making new travel plans and book a flight to any of our destinations, at any time you choose. 

If you haven’t used the voucher before it expires, it is refundable.

SAS Travel Voucher

• will be sent to you in 7 days once the request is made. 
• is valid for 12 months from the date of issue.
• is refundable after 12 months.
• can be used to travel anytime you choose, as long as the booking is made before the voucher expires.
• is valid for travel to any of our destinations.
• can be used by you or another traveler.
• can be used as full or partial payment on our website. Any remaining value will remain on the voucher until it expires.

Read the full terms & conditions.

Not valid for bookings paid partly or fully with EuroBonus points. For corporate bookings made directly with SAS, please contact Customer Service for assistance.

Proceed with voucher request

Other options

If you don’t want a voucher, you can apply for a refund instead. Note that due to extraordinary circumstances the handling time is longer than usual and receiving your refund will take time. Once yours is complete, we'll let you know.  

If you made your reservation through a travel agent, we recommend you contact them directly. They can then request a refund on your behalf. Travel agents can refer to sassalesinfo.com for more information on this process.

Proceed with refund request

If your flight has been canceled and you need to travel, please call us so we can find a solution for you. You can find the telephone number to SAS for your country here

Read more about EU passenger rights here.

(Updated  27MAY20)

We are offering rebooking opportunities for all existing bookings purchased before 4 March 2020 via SAS Website, SAS App or SAS Customer Service. 

If you’ve booked a trip with departure scheduled before 15 July 2020, you can rebook your flight without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date up to 15 July 2021. Please note, however, that if you change to a higher fare type, you may need to pay the difference. 

The rebooking is only valid to and from the same destination as your original one.

To rebook your trip, go to My bookings. 

Read the full terms & conditions.

(Published 14MAR20 - Updated 28MAY20)

We’re allowing any customer traveling up until the 15 July 2020 to cancel their booking and receive a  voucher in the value equivalent to their original booking. 

The voucher is valid for 1 year from the date of issue and can be used to book a new flight to any of our destinations or to buy travel extras. If you applied and received a voucher before April 22, the old limitation of 30 November will be removed, and your voucher will automatically have the new validity of 1 year.

To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service. Not valid for bookings paid partly or fully with EuroBonus points.

The SAS Travel Voucher:

• Can be used by you or another traveler
• Is valid for trips to any SAS destination
• Is valid to use within 1 year after the date of issue 
• Can be used via SAS's website or SAS Customer Service
• Can be used as full or partial payment for a new trip and any remaining value will remain on the voucher until it expires. 
• Is non-refundable

You can read the full terms & conditions.

If you have made your reservation through a Travel agent, please contact them for available options.

For corporate bookings made directly with SAS, please contact Customer Service for assistance.

If you are traveling as a group (more than 9 persons in the same booking), please contact your Travel agent for available options, or contact SAS Customer service if you have booked directly with SAS.

You have to apply for the voucher at least 6 hours before departure.

To apply for the Voucher, go to My bookings

If you don't want to travel, you can apply for cancellation and refund according to your ticket rules. Please note that if your ticket is a non-refundable ticket, only taxes are refunded. 

To cancel your trip, go to My bookings. 

If you booked your ticket through a travel agent, we recommend you to contact them for a refund.

(Updated 02JUN20)

Due to the coronavirus and the measures implemented by national authorities, the demand for air travel is essentially non-existent. SAS has therefore decided to put most of its operations on hold, starting Monday March 16 and until necessary prerequisites for commercial air traffic returns. 

SAS continue to operate the following routes
Service on other routes may be resumed once current travel restrictions have been lifted.

Please see updated information on this page regarding both operating and cancelled under heading: Flight status  

Domestic

• Denmark: Limited service on Copenhagen to Aalborg until further.
  From 02 June 2020 Copenhagen-Aarhus

• Norway: Limited service to all destinations until further.

• Sweden: Limited service on Stockholm to Gothenburg, Kiruna, Luleå and Umeå. 
  From 01 June 2020 Stockholm-Skelleftea.
  From 08 June 2020 Stockholm-Malmö, Stockholm-Kalmar.
  From 15 June 2020 Stockholm-Ängelholm, Stockholm-Östersund.

Intra-Scandinavia

• Limited service on Copenhagen-Stockholm, Copenhagen-Oslo and Stockholm-Oslo until further. 
  From 08 June 2020 Copenhagen-Bergen, Copenhagen-Stavanger.

Europe

• Denmark:
  From 08 june 2020 Copenhagen-Amsterdam.

• Norway:
  From 08 June 2020 Stavanger-Aberdeen.
  

• Sweden:
  From 22 May 2020 Stockholm-London Heathrow, a regular daily flight with flight numbers SK531 and SK532.
  
  Additional flights Stockholm-London Heathrow 05-07 June 2020
  Due to high demand we will be operating SK525 and SK526 between Stockholm and London, in addition to SK531 and SK532 we already operate daily. The flights will operate on Friday 05 June, Saturday 06 June and Sunday 07 June 2020. The flights are available for booking through our website.
  
  Timetables are:
  

• SK525 ARN departure 07:50, arrival LHR 09:35
  
• SK526 LHR departure 10:35, arrival ARN 14:10

• From 08 June 2020 Stockholm-Helsinki,  Stockholm-Turku.
  

USA

• From 10June 2020
  Copenhagen-New York: First flight 10JUN20 SK909 CPH 12:25-14:55 EWR, planned schedule Wednesdays and Saturdays
  New York-Copenhagen: First flight 11JUN20 SK910 EWR 17:35-07:15(+1) CPH, planned schedule Thursdays and Sundays
  
  From 11 June 2020
  Copenhagen-Chicago: First flight 11JUN20 SK943 CPH 10:15-12:20 ORD, planned schedule Thursdays and Sundays
  Chicago-Copenhagen: First flight 12JUN20 SK944 ORD 16:00-07:15 (+1) CPH, planned schedule Mondays and fridays
   

Asia

• No traffic

(Updated 28MAY20)

We are offering new rebooking opportunities when you buy a new ticket between 5 March-30 June 2020 for travel until 30 June 2021 (included). The offer is valid on all SAS operated flights except for SAS charter flights.

The rebooking fee will be removed. You may still pay the fare difference if the new ticket is more expensive than your original one. Rebooking must be made latest 30 November 2020.

Book a new trip online

Read the full terms & conditions.

(Published 13MAY20)

Mandatory face mask

Starting on Monday 18 May passengers are required to wear a face mask on all SAS flights. The face covering must be worn from boarding to disembarking and cover the mouth and nose. Passengers without a face mask will be denied boarding.

It is the traveler’s responsibility to bring their own face mask. Scarves and similar coverings are not allowed. Read more about the mandatory face mask

Spain

Effective 04 May 20 it's mandatory to wear mouth and nose protection masks when traveling from a Spanish airport. The Police will not let any passengers board the aircraft if passengers do not have masks.  Wearing a protection mask will also be mandatory for all staff working at the airport. 

A text message will be sent to all departing passengers departing from a Spanish airport.

Due to new restrictions from the Norwegian government, all SAS domestic flights within Norway will fly with reduced capacity. First and last row and all middle seats onboard will be blocked. This will cause some overbookings and denied boarding. Affected passengers will not receive Denied Boarding compensation, meal vouchers or any hotel compensation. 

The following text message will be sent out to concerned passengers:

“Dear Passenger,
due to COVID-19 restrictions from the Norwegian Government, we have to reduce our capacity on Domestic flights. You have therefore been rebooked to another flight.
If you wish to change this reservation, you may call our priority number +46 8 797 4100 for rebooking assistance. 
We thank you for your understanding and apologize for any inconvenience this may cause you.
For all other services and information, we kindly ask you to check www.flysas.com/en for alternative contact channels."

(Updated 14MAY20)

SPAIN

Spanish authorities now require all disembarking passengers from Schengen countries to self-quarantine for 14 days.

In addition, from 15^th of May, the Spanish government will temporarily reinstate border control at the airports. This means that entry to Spain will only be permitted to following passenger categories:

- Spanish citizens
- Passengers having their residence in Spain (this must be accredited)
- Cross-border workers
- Health professionals or professionals taking care of elderly people when travelling to perform their professional duties
- Those passengers that can prove force majeure or a situation of need
- Excepted from the restrictions are members of diplomatic missions, consular offices and other professionals working in international organizations, only if/when travelling to perform their duties.

 

SAS strongly recommends reviewing the latest entry requirements  of any destination you’re traveling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight.

(Published 14MAR20)

Effective immediately 14 March 2020, all SAS passengers travelling on international flights with SAS shall have their Passport or national ID checked before embarkation in order to determine whether the application of the COVID19 restrictions/prohibitions in the arrival country, or countries, applies to the passenger(s).

All passengers must show their Passport/ National Identity Cards before entering SAS aircrafts to establish the nationality, thus to ensure that the requirements for arrival country or countries are fulfilled. 

For destinations already requiring Passport/ National ID, this still applies.

All passengers must tell their final destination, to ensure all requirements are fulfilled before they may enter the aircraft.

If the passenger’s documentation states that they are not allowed to enter the country of final destination the passenger will not be accepted on the flight.   

Due to the current situation SAS has decided to temporary limit the allowed amount of carry-on, starting on 11 May.

To help speed up the boarding process and reduce the risk of cramped situations onboard SAS is for the time being limiting the number of allowed carry-on items to 1 per person. This means that you can no longer bring an additional personal item, such as a lap top or hand bag on top of your carry-on. 

• 1 piece of carry-on per person allowed.

• Carry-on maximum size is 55 cm x 40 cm x 23 cm (length x width x depth).

• Carry-on maximum weight is 8 kg.

• We recommend that the carry-on is placed under the seat in front of you.

This change applies to all ticket types and booking classes.

Due to the current situation SAS EuroBonus is doing a number of things to adjust to the challenges the situation entails while still providing flexibility for our highly valued members.

EuroBonus related questions Corona Virus

Due to the current situation SAS have decided to temporary close our Fast Track in Norway, Sweden and at Copenhagen airport.

Customers are kindly directed to the regular security line. 

Due to the current situation all food and beverage service temporary ceased on all SAS flights.

You are allowed to bring light snacks and non-alcoholic beverages on board SAS flights. Examples of light snacks include a chocolate bar, a sandwich or similar.
We have implemented these measures to limit the contact associated with handling waste from consumption of food and beverages onboard.

Due to the current situation SAS has decided to temporarily close all SAS lounges until further notice. The lounges will close as stated below:

• All lounges in Norway are now temporarily closed.
• From March 14 March 2020 all other SAS lounges will be temporarily closed.

We understand and regret that this will have an impact on our customer experience. However, the initiatives taken are temporary with the intent reduce the number of interactions while journeying with us.

If you have added lounge access to your booking, please contact customer care to get a refund.

For information regarding Star Alliance lounges, please see information from the respective airline.

Due to the current situation SAS have decided to temporary stop our bidding and reject all bids on/before 31 July 2020. At the Airport it’s still possible to buy an Upgrade on our long haul flights.

From 1 of August 2020 you can bid on your flight as normal, please note that we might have limited on ground and onboard offer.

Due to the current situation SAS has decided to suspend our UM (unaccompanied minor) service between 23 March-12 June 2020. 

If you have purchased a ticket with unaccompanied minor service, valid for travel during this period, you have the option to get a full refund or reschedule the trip to a date after 12 June 2020 by contacting  Customer  service. 

You can also apply for a voucher with the full value of the original ticket to be used for future travel with SAS. If your trip is booked via SAS, application must be made via My bookings or by contacting Customer service. We kindly ask you to only call us if the departure for the minor traveling alone is within the next 3 days. 

If your trip is booked via a Travel agent, please contact your agent for assistance. 

We are sorry for any inconvenience, the initiatives taken are temporary since we cannot guarantee the safety of the child traveling. 

Stockholm Arlanda Terminal 4 is temporarily closed until 31 May 20. All SAS domestic Sweden flights to/from Arlanda airport depart and arrive at Terminal 5.

(Published 26mar20)

To make it as smooth as possible for our customers, and to be able to maintain the infrastructure in Norway, SAS and Norwegian have entered a temporary agreement where we allow through check-in of passengers and baggage. The agreement is valid between 27 March-31 May 2020.

If you have booked via SAS or a travel agency and have both the SAS flight and the Norwegian flight in the same reservation, you can check-in both via kiosk or at the manual check-in.

If you have different booking references you must go to the manual check-in counter.
First carrier’s baggage allowance applies.

Nice airport will temporarily close Terminal 1

(Published 17MAR20)

From 17 March 2020 all flights will operate to/from Terminal 2 in Nice. Terminal 1 will temporarily be closed until further notice due to Covid-19.

(Published 05DEC19)

Bologna airport (BLQ) will be closed for operation due runway closure between 16 September-20 September 2020. This will affect our flights between Copenhagen and Bologna (BLQ).  Customers with existing reservations will be rebooked to Malpensa (MXP).