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Latest updates

(Page updated 15JAN21 09:25 CET) 
Information will only be available in English.

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    Customers returning home within the next 3 days

    If you are holding a reservation for homebound travel within the next 3 days, you may use this priority number for assistance: 00 46 8 797 4100. All other services for later travel will be referred to our ordinary Customer Service number.

Flight status

Find information about which flights are canceled or planned to operate.

View canceled flights

View operating flights

Refund status

If you have a requested a refund/voucher you can check the status of your request here


Entry restrictions

SAS strongly recommends passengers to keep updated and read the latest entry requirements  of their destination


PCR test and travel certificate in Sweden and Norway

For more information about the service and how to take the test in Sweden and Norway, click here

If your flight is canceled

  • Refund options
  • Rebooking
  • Passenger rights

If you don’t want to travel

  • Rebook trip without a change fee for bookings made between 05 March-30 June 2020
  • Cancel trip and get a SAS Travel Voucher
  • Apply for a refund based on the ticket rules
  • Rebook trip without a change fee for bookings made on/after 20 October 2020

If you want to travel

  • Entry restrictions
  • PCR test and travel certificate in Sweden and Norway
  • SAS destinations during holiday season
  • Mandatory to wear a face mask
  • Buy new ticket without change fee in SAS Plus

Changes to our services

  • Carry-on
  • Domestic Transfer in Oslo, Norway is closed until further notice
  • EuroBonus
  • Fast Track
  • Food and beverages
  • SAS Lounges
  • SAS Upgrade
  • Unaccompanied minor – children traveling alone

Other information

  • SAS changes terminal at Paris airport
  • SAS changes terminal in Hamburg from 10 November 2020
  • Change of airport in Berlin 08 November 2020
  • Stockholm Arlanda Terminal 4 temporarily closed