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Air carrirer liability

This information notice summarizes the liability rules applied by community air carriers as required by community legislation and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. 113.100 SDRs is approximately 143 297 EUR. 

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall be at least 16.000 SDRs approximately 20 160 EUR.

Passenger delays

In the case of passenger delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4694 SDRs approximately 5 914 EUR.

Baggage delays

In the case of baggage delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1131 SDRs approximately 1425 EUR.

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage for up to 1131 SDRs. In the case of checked baggage, it is liable even if not at fault unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.1131 SDR is approximately 1425 EUR.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration by check-in at the latest and paying a supplementary fee.

Baggage complaints

If baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and within 21 days in the case of delay, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Information basis

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States." Conditions of Carriage, baggage allowances, personal data carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.

For the complete text of all provisions applicable, we refer to the SAS General Conditions of Carriage for Passengers and Baggage at www.flysas.com. For the relevant rules regarding baggage allowances, we refer to SAS baggage allowances at www.flysas.com. Personal data which have been provided to us in connection with your travel may be passed to government authorities for border control and aviation security purposes.