FAQ: Corona EuroBonus | SAS

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FAQ: Corona EuroBonus
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- FAQ: Corona EuroBonus
- FAQ: Corona EuroBonus
  
  The corona outbreak has developed fast and globally, with a severe impact on both SAS and the airline industry.
  
  In the light of these extraordinary circumstances, SAS EuroBonus is doing a number of things to adjust to the challenges the situation entails while still providing flexibility for our highly valued members.
  Frågor och svar
  
  How do I keep my tier? I planned to make a reservation but because of the current situation I couldn't.
  
  Do I need to apply for the membership level extension?
  
  I have points that will expire, can I have them extended?
  
  When will my current membership level be renewed?
  
  How will my Lifetime Gold status be affected if I am renewed with the membership level extension?
  
  How will my Give Away membership benefit be affected if I am renewed with the membership level extension?
  
  Where do I find my qualification period expiry date?
  
  I am close to an upgrade to Diamond, with a qualification period expiry date 30 April 2020. How will the membership extension work for me?
  
  Can SAS help me to be upgraded to a higher membership level?
  
  Will compensated status points be eligible for qualification to Lifetime Gold Membership and Give Away Membership?
  
  My points are about to expire and I had planned to use them on a Star Alliance bonus trip. What will happen to the points now?
  
  I have points that will expire – how can I use them in this situation?
  
  Can I rebook my SAS Bonus trip?
  
  What if the price of my new SAS Bonus ticket is higher?
  
  Can I rebook my SAS Bonus trip even if points have expired?
  
  Can I rebook more than once with expired points?
  
  Can I change destination in my reservation?
  
  What will happen to my Amex 2-4-1 voucher if I rebook a SAS or Star Alliance bonus trip that is not canceled by the airline?
  
  What will happen to my Amex 2-4-1 voucher if I want to cancel my SAS or Star Alliance bonus trip because the Foreign Office in my country does not recommend traveling to this destination?
  
  What will happen to my Amex 2-4-1 voucher if I want to cancel my SAS or Star Alliance bonus trip when the flight is not canceled by the airline and the destination is classified as safe?
  
  What will happen to my Amex 2-4-1 voucher if my SAS or Star Alliance bonus trip is canceled by the airline?
  
  Will I have to pay a rebooking fee when I ask for help from SAS Customer Service?
  
  Will my EuroBonus points be refunded if my SAS or Star Alliance flight is canceled?
  
  If my flight is not canceled but I don´t want to travel. Do I get a refund of my points?
  
  Can I still cancel my Star Alliance bonus trip?
  
  Why can´t I make a new award booking on Star Alliance partners?
  
  For how long will Star Alliance award booking be closed?
  
  Can I still use my SAS EuroBonus credit card and earn points?
  
  Can I use all SAS EuroBonus partner offerings as usual?
  
  Which partner offerings are currently restricted?
  
  Why are partner offerings closed or restricted?
  
  Will SAS prolong my current Mastercard Fly Premium level due to the Covid-19 situation?
  
  When will SAS EuroBonus and partner offers be fully functioning again?
  
  I paid my hotel reservation with points. Can I cancel or rebook?
  
  Can I cancel or rebook my Hotels.com booking ?