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UPGRADE TO SAS PLUS OR SAS BUSINESS

 

ARTICLE 1:  UPGRADES ON SAS FLIGHTS VIA SAS UPGRADE 

1.1 GENERAL

  • You can make an offer to upgrade to SAS Plus and SAS Business on all flights operated by SAS.
  • You can pay by credit card or using EuroBonus points.
  • You can make an offer from the day you book your trip up to 48 hours before departure.
  • The number of seats available for upgrades is limited.
  • You will receive notice by email of whether your upgrade offer was accepted or not 36 hours before departure at the latest.
  • If your upgrade is confirmed, your credit card will be charged/points will be deducted from your EuroBonus account 36 hours before departure at the latest.
  • If you cancel or rebook your trip before your request for an upgrade has been  processed (up to 48 hours before departure), your credit card will not be charged/no points will be deducted from your EuroBonus account.
  • All travelers in a booking are automatically included in a request for an upgrade, regardless of payment method.
  • You can use any EuroBonus account you wish to place a bid for an upgrade by logging in with the desired EuroBonus account on the SAS Upgrade bidding page. You can log out & in with EuroBonus accounts if you wish to place a bid with several EuroBonus accounts. However, you can only use 1 account per flight segment. Note that the bid will be for all passengers in the booking for each segment. For the avoidance of doubt, only one EuroBonus membership account is permitted per person.
  • If you cancel or rebook your trip after your request for an upgrade has been confirmed, your credit card will be charged/EuroBonus points will be deducted from your account. Please note that the amount paid for an upgrade cannot be used towards any other trip.
  • If your EuroBonus points expire before they are deducted from your account, SAS will not be able to process your request.
  • The new ticket class of the upgrade applies as the basis for earning points.
  • Points earned on an upgrade are EuroBonus points. When you are upgraded, you cannot earn points from any other frequent flyer programs, even if another loyalty program membership number is assigned to your original reservation.
  • If you have purchased an award ticket you will not accrue EuroBonus points on your upgrade as award tickets are not eligible for point accrual.
  • Upgrades are not available for group or SAS staff bookings, charter flights or Travel Industry Discount Fares.
  • Requests for upgrades can be canceled or changed at flysas.com/upgrade up to 48 hours before departure. Not that a name change is not considered a cancellation, you need to cancel your bid if you have placed a bid and then done a name change to the ticket.
  • Upgrades to SAS Plus and SAS Business include Business check-in, SAS Fast Track, SAS Lounge access and priority boarding, as well as extra comfort and meals onboard.
  • Baggage allowance does not change if upgraded to Business or Plus but is according to original booking class.
  • Upgrade to Plus will not give access to American lounges, except for New York and Chicago.
  • Travelers who are traveling with children can apply for upgrades to SAS Plus and SAS Business.
  • Travelers who are traveling with infants can only apply for upgrades to SAS Plus.
  • Travelers who are traveling with animals onboard cannot apply for upgrades to SAS Plus or SAS Business, with the exception of service animals.
  • Travelers who have requested a special meal can apply for an upgrade to SAS Plus and SAS Business up to 48 hours before departure. Please note that you need to bid for upgrade with special meal before 48 hours. Upgrade at the airport with special meal is not possible.
  • Upgrades apply to all travelers in a booking. If not all travelers in a booking are to be upgraded, they must have separate booking numbers. For assistance, please contact SAS Customer Service or your travel agent.
  • If your Upgrade is successful it will not be refundable.
  • If your confirmed upgrade is canceled by SAS, you will receive a full refund of the amount/EuroBonus points you paid for the upgrade within 7 business days. In the case of a downgrade, no extra compensation will be paid.
  • SAS reserves the right to change the type of aircraft used for a flight.

1.2 INSTANT UPGRADES ON SAS FLIGHTS VIA SAS UPGRADE

  • If a “buy now” button is visible you can pay the fixed price to upgrade your seat to SAS Plus or SAS Business and will be instantly charged and upgraded.
  • You can pay by credit card or using EuroBonus points. Please note that you can only pay using points if you have used your EuroBonus number when booking your trip.
  • The buy now button is only available 10 days prior to your departure and only if the seat availability allows. • The number of seats available for upgrades are limited.
  • You will receive a confirmation on your upgrade instantly and no later than 36 hours before departure.
  • Your credit card will be charged/points will be deducted from your EuroBonus account instantly.
  • If you cancel or rebook your trip after your request for an upgrade has been confirmed, your credit card will be charged/EuroBonus points will be deducted from your account. Please note that the amount paid for an upgrade cannot be used towards any other trip.
  • SAS reserves the right to change the type of aircraft used for a flight.
  • If your confirmed upgrade is canceled by SAS, you will receive a full refund of the amount/EuroBonus points you paid for the upgrade within 7 business days. In the case of a downgrade, no extra compensation will be paid.
  • All travelers in a booking are automatically included in a request for an upgrade, regardless of payment method.
  • The new ticket class of the upgrade applies as the basis for earning points.
  • Points earned on an upgrade are EuroBonus points. When you are upgraded, you cannot earn points from any other frequent flyer programs, even if another loyalty program membership number is assigned to your original reservation.
  • If you have purchased an award ticket you will not accrue EuroBonus points on your upgrade as award tickets are not eligible for point accrual.
  • Instant Upgrades are not available for group or SAS staff bookings, or on award trips, charter flights or Travel Industry Discount Fares.
  • Requests for instant upgrades cannot be cancelled or changed after they are paid for and confirmed and no refund will be given.
  • Instant Upgrades to SAS Plus and SAS Business include Business check-in, SAS Fast Track, SAS Lounge access and priority boarding, as well as extra comfort and meals onboard.
  • Upgrade to Plus will not give access to American lounges, except for New York and Chicago.
  • Travelers who are traveling with children can apply for upgrades to SAS Plus and SAS Business.
  • Travelers who are traveling with infants can only apply for upgrades to SAS Plus.
  • Travelers who are traveling with animals onboard cannot apply for upgrades to SAS Plus or SAS Business, with the exception of service animals.
  • Instant Upgrades apply to all travelers in a booking. If not all travelers in a booking are to be upgraded, they must have separate booking numbers. For assistance, please contact SAS Customer Service or your travel agent.
  • Baggage allowance is according to the original booking class.

 

ARTICLE 2:  UPGRADES ON SAS FLIGHTS AT THE AIRPORT 

2.1 GENERAL PROVISIONS

  • Standby upgrades at the airport are available on intercontinental flights operated by SAS.
  • Upgrades can be requested at check-in, at a service center or at the gate depending on the airport. You can pay for an upgrade by credit card or using EuroBonus points.
  • Upgrades are subject to both space and meal availability in the upgraded class.
  • Travelers who are traveling with children can apply for standby upgrades to SAS Plus and SAS Business.
  • Travelers who are traveling with infants may upgrade to SAS Plus only.
  • Travelers who are traveling with pets in cabin (PETC) may upgrade to SAS Plus only. Travelers who are traveling with a service animal (SVAN), may be upgraded to both SAS Plus and SAS Business.
  • Standby upgrades include access only to SAS Lounges.
  • The original ticket class applies as the basis for earning points.
  • Standby upgrades are not available for group or SAS staff bookings or on award trips, charter flights or flights not operated by SAS.
  • Please note that if you have ordered a special meal an upgrade at the airport will not be possible.
  • Note: Standby upgrade decisions are made at the discretion of SAS station managers at the airport on the day of each flight. For this reason, it is not possible to make a request for a standby upgrade in advance.

 

ARTICLE 3:  PERSONAL DATA

3.1 GENERAL PROVISIONS

  • Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.
  • We are committed to protecting your privacy and only process personal data in accordance with the applicable data protection legislation. How we process your personal data depends on whether you are a member of the EuroBonus program, or are a Profile Account holder or a traveler without any particular membership or account with us.
  • We have aimed at describing how we process personal data as transparently and clearly as possible in the below privacy policies. We invite you to read the policy applicable to you thoroughly and to contact our Data Protection Officer at dataprotectionofficer@sas.se if you should have any questions.
  • If you are a member of the EuroBonus program, please see our Privacy Policy for EuroBonus members. If you hold a Profile Account, please see our Privacy Policy for Profile Account holders. If you are a traveler without any particular membership or account with us, we will process your personal data as described below and in our General Privacy Policy. Find more information about our Privacy Policy here

PURCHASE OF LOUNGE ACCESS

• Paid Lounge access is only available when traveling in SAS Go on international flights starting or transferring in Stockholm terminal 5, Gothenburg, Copenhagen, Oslo, Brussels and Helsinki and operated by Scandinavian Airlines System (“SAS”). 

• Paid Lounge access is only available when traveling in SAS Go and SAS Go Light and your ticket number starts with 117 on international flights operated by Scandinavian Airlines System (“SAS”) starting or transferring in Stockholm terminal 5, Gothenburg, Copenhagen, Oslo, Brussels and Helsinki

• You can book and purchase Lounge access online and directly at the reception desk in a SAS Lounge (as defined above).  

• Paid Lounge access cannot be transferred to a different booking or to other passengers.  All paid Lounge access is subject to availability at time of request and may need to be cancelled for safety or security reasons.  

• You must show your boarding pass and a receipt showing purchase for paid Lounge access before you can be admitted to a SAS Lounge. If you are unable to produce any of these items, this may result in not being invited into the SAS Lounge. • You must at all times comply with applicable code of conduct for a specific SAS Lounge. 

• SAS waives all liability resulting from errors with data systems or similar which prevents or impedes the possibility to purchase Lounge access. This applies regardless of whether the error lies with SAS or any other party.

• SAS reserves the right to change the rates, terms and conditions of paid Lounge access at any time prior to purchase with or without notice.

 

REFUND PAID LOUNGE ACCESS

• Paid Lounge access will not be refunded if you cancel your flight or if you change your mind and decide to not use the paid Lounge access.  

• Paid Lounge access is refundable only if access to a SAS Lounge is not available due to overbooking. • You have 14 days after the last flight in your itinerary to apply for a refund. 

• You are entitled to a complimentary lounge voucher or a refund representing the amount paid for the paid Lounge access. 

• Refund applications should be submitted online via www.flysas.com/feedback in writing within 14 days after the last flight in your itinerary including your receipt of prepaid lounge access. If no complaint is made within the time aforesaid, no action shall lie against SAS.

• Refund applications cannot be processed at the airport or onboard.  

• Unless otherwise stated, SAS will only make a refund to the credit card used to pay for the paid Lounge access. 

* terms-conditions-paid-lounge-access-en.pdf
download terms and conditions for lounge access

PURCHASE OF PREPAID EXTRA BAGGAGE

• Purchase of prepaid extra baggage is only available on Scandinavian Airlines (“SAS” ) operated and marketed SK-flights.  

• You can book and purchase prepaid extra baggage online, at airports SAS kiosks, from SAS airport staff or booking through travel agents. Price for prepaid extra baggage varies depending on place of purchase. SAS cannot guarantee that all travel agents offer the possibility to book and purchase prepaid extra baggage. 

• Refund according to applicable fare rules of ticket, if the related reservation is cancelled. For involuntary refund, e.g. if flight is cancelled, full refund of EMD permitted. Note: Refund permitted within 24 hours of time of reservation, if the related reservation is cancelled. If reservation is made within 24 hours before departure, cancel and refund is permitted up to 12 hours before departure, after that, no refund permitted.

• The prepaid extra baggage is personal and non-transferable. 

• SAS General Conditions of Carriage are an integral part of the conditions.  

• SAS waives all liability resulting from errors with data systems or similar which prevents or impedes the possibility to purchase extra baggage. This applies regardless of whether the error lies with SAS or any other party.

• SAS reserves the right to change the rates, terms and conditions for prepaid extra baggage at any time prior to purchase with or without notice.

 

REFUND PREPAID EXTRA BAGGAGE

• Prepaid extra baggage is not refunded if you cancel your flight after 24 hours from the purchase. Note: If reservation is made within 24 hours before departure, cancel and refund is permitted up to 12 hours before departure, after that, no refund is permitted. You are not entitled to a refund if you decide not to take with you the baggage you are entitled to on the basis of your prepaid extra baggage, or if you decide to take less baggage with you than you are entitled to on the basis of your prepaid extra baggage. 

• You are not entitled to a refund if your prepaid extra baggage is delayed (i.e. if your baggage will arrive later via another flight). 

• You are entitled to a refund of the specific costs of your prepaid extra baggage, if there is aircraft change, cancellation or flight disruption of a SAS flight and we are unable to carry you and cannot offer a suitable alternative. You have 14 days after the last flight in your itinerary to apply for a refund. 

• Provided that you have right to a refund, you are entitled to a refund representing the amount paid for the prepaid extra baggage. 

• Refund applications must be submitted to Sales and Service (flysas.com/feedback) in writing within 14 days after the last flight in your itinerary including your receipt of your prepaid baggage. If no complaint is made within the time aforesaid, no action shall lie against SAS.

• Refund applications cannot be processed at the airport or onboard.

* terms-conditions-prepaid-extra-baggage-en.pdf
download terms and conditions for prepaid extra baggage

PURCHASE OF PRE-ORDERED MEALS

• Purchase of pre-ordered meals is available on certain Scandinavian Airlines (“SAS”) operated flights when travelling with SAS Go. 

• You can book and purchase a pre-ordered meal at the same time as you reserve your ticket when booking through SAS’ website or a travel agent. You may also add a pre-ordered meal to your booking through the travel agent (provided that such travel agent offers such possibility) or on SAS’ website at any time up until 18 hours prior to departure. 

• Prices for pre-ordered meals vary depending on which meal you choose. 

• SAS’ 24-hour money-back guarantee is applicable on the pre-ordered meal booking. If your booking is made within 24-hours before departure cancel and refund is permitted up to 12 hours before departure, after that no refund permitted. Changes to your pre-ordered meal may not be made.  

• You cannot transfer a pre-ordered meal between SAS flights in case you rebook your flight. 

• In the event that we have to change your pre-ordered meal we will endeavor to offer you a suitable alternative. Instead of having your replacement meal you are eligible to apply for a refund.  

• If a name change is made and paid for the original pre-ordered meal can still be used without any new charge. Changes to your pre-ordered meal may not be made.

• SAS waives all liability resulting from errors with data systems or similar which prevents or impedes the possibility to purchase preordered meal. This applies regardless of whether the error lies with SAS or any other party.

• SAS General Conditions of Carriage are an integral part of the conditions. 

• SAS reserves the right to change the rates, terms and conditions for pre-ordered meals at any time prior to purchase with or without notice.

 

REFUND PRE-ORDERED MEALS

• Payment for a pre-ordered meal will not be refunded if you cancel (incl no-show) your flight, are voluntarily or involuntarily upgraded. You are not entitled to a refund if you decide not to consume the pre-ordered meal

• Pre-ordered meals are refundable if there is an aircraft change or flight disruption and SAS is unable to offer you a travel alternative where we can accommodate your purchase of the preordered meal.  

• Provided that you have right to a refund, you are entitled to a refund representing the amount paid for the pre-ordered meal. You have 14 days after the last flight in your itinerary to apply for a refund. 

• Refund applications must be submitted to Sales and Service (flysas.com/feedback) in writing within 14 days after the last flight in your itinerary including your receipt of your prepaid meal. If no complaint is made within the time aforesaid, no action shall lie against SAS.

• Refund applications cannot be processed at the airport or onboard.

* terms-conditions-pre-ordered-meals-en.pdf
download terms and conditions for pre-ordered meals

PURCHASE OF PREFERRED PRE-SEATING

If you paid for your seat reservation, you have a right to a certain seating category (window, aisle or middle seat). In the case of a re-booking is changed at our instigation, in the case of a flight cancellation, or in the event of changes made by us for operational, safety, security or other reasons, we will refund you the amount paid for your reservation if your desired seat category is not available. If you cancel or rebook your ticket, the amount paid for the seat reservation will not be refunded.

 

• Preferred seating is available on all Scandinavian Airlines (“SAS”) operated flights when travelling with SAS Go (Including SAS Go Light)

• During online booking on SAS’ website, booking through SAS’ telephone service, or booking through travel agents, SAS offers you –depending on availability – the option to reserve a seat for an additional fee (a “preferred seat”). SAS cannot guarantee that all travel agents offer the possibility to purchase a preferred seat. 

• Price for preferred seating varies depending on flight routes and which seat you prefer. 

• You can book and purchase a preferred seat at the same time as you reserve your ticket when booking through a travel agent or on SAS’ website or through SAS’ telephone service. You may also add preferred seating to your booking through the travel agent (provided that such travel agent offers such possibility) or on SAS’ website or trough SAS’ telephone service at any time up until check-in for the flight opens. 

• SAS’ 24-hour money-back guarantee is not applicable on the preferred seating booking. 

• SAS EuroBonus Gold, Diamond and Pandion passengers may reserve a preferred seat without additional payment. If EuroBonus tier is not known or verified at the time of booking these EuroBonus members may reserve a preferred seat at the regular rate. 

• In the case of a complimentary seat reservation, we will endeavor to honor advanced seating requests; however, we cannot guarantee any specific seat. Even after the boarding of the aircraft, we retain the right at all times to assign you a seat or to change an assigned seat. This may be necessary for operational, safety, security or other reasons.

• The assigned preferred seats are non-transferable to another passenger.  

• The preferred seat assignment is separate for each flight, and is non-transferable between flights.  

• Children (below 15 years) travelling as unaccompanied minors and passengers travelling with special assistance are exempted from paying for their preferred seating. 

• SAS General Conditions of Carriage are an integral part of these conditions. 

• SAS waives all liability resulting from errors with data systems or similar which prevents or impedes the possibility to purchase preferred seating. This applies regardless of whether the error lies with SAS or any other party.

• SAS reserves the right to change the rates, terms and conditions of the paid seating products at any time prior to purchase with or without notice.


SEAT CHANGES

• Changes to your preferred seat may not be made.  

• We shall make reasonable efforts to meet your seat allocation request for a preferred seat but cannot guarantee the allocation of a given seat, even if the reservation is confirmed for said preferred seat. We reserve the right to assign or reassign a preferred seat at any time, even after boarding of the aircraft, for operational, planning, safety or security reasons. The final decision resides with the check-in staff and the operating crew on the day of the flight.

• Please note that if you are travelling with a child above 2 years old, your seats may be separated in case of changes. 

• In the event that we have to change your seat we will endeavor to seat you in a suitable alternative seat. We will look to seat your party together in the first instance, and then if possible in your choice of window seat, center seat or aisle seat. If you have paid for an extra leg space seat we will look to seat you in another extra leg space seat I you are not seated in same seat category (ailes, center or window), you may be entitled to a refund
 

EXIT ROW SEATS

• Exit row seats are situated either next to or immediately behind the exit door. In an evacuation, you must be able to provide assistance and open the emergency door. For this reason, to sit in an exit row seat you must be an able-bodied person (15 years and over) in full fitness and able to understand printed or verbal instructions given in English. You must be willing, as well as able, to assist in the case of an emergency evacuation. When requesting an exit row seat, you will be asked to verify your eligibility. 

• SAS has the sole discretion to determine whether a passenger meets the requirements to sit in an exit row seat. If the passenger does not meet the requirements, they will be assigned an alternative seat. The additional amount paid for an exit row seat will be forfeited and will not be refunded.

 

REFUND PREFERRED SEATING

• Payment for preferred seating will not be refunded if you cancel your flight (incl no-show), are voluntarily or involuntarily upgraded or are not suitable to sit in the seat type you have selected. 

• Preferred seating is refundable if there is an aircraft change or flight disruption and SAS is unable to seat you in same category, and in circumstances where SAS is unable to offer you your preferred seat due to an operational, safety or security reason completely outside of your control. 

• Provided that you have right to a refund, you are entitled to a refund representing the amount paid for the preferred seat. You have 14 days after the last flight in your itinerary to apply for a refund.  

• Refund applications must be submitted to Sales and Service (flysas.com/feedback) in writing within 14 days after the last flight in your itinerary including your receipt of your prepaid baggage. If no complaint is made within the time aforesaid, no action shall lie against SAS.

• Refund applications cannot be processed at the airport or onboard.

* terms-conditions-pre-seating-en.pdf
download terms and conditions for pre-seating