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(Updated 10:55 CEST, May 21)

 

SAS has signed a new collective agreement with the Swedish Pilot Union (SPF).  The negotiations have reached the targets within set timeframe and thus there will be no industrial action by the pilots in Sweden.

SAS has now reached agreements with three of the four pilot unions on new contracts, which means that most of the SAS pilots are now covered by the new Scandinavian collective agreement.
SAS has not yet reached an agreement with the Norwegian pilot union, NSF, which calls for half of the Norwegian pilots.  


We apologize for the inconvenience that the already cancelled flights may have caused and hope to return to normal traffic in Sweden as soon as possible. Earlier cancelled flights, according to list below, will not be reinstated; however, no more flights will be cancelled and normal operation to be expected after 14.00.

Traffic in Norway and Denmark will only experience minor traffic disturbances.

We will update our homepage with more information continuously.

 

 

If your flight is canceled please do not go to the airport, contact you travel agency or SAS, see more contact information below.

If you are one of our affected passengers we can under these circumstances offer you:

Rebooking at similar conditions with SAS (e.g. class of service) at the earliest convenience, or

Rebooking at similar conditions with SAS (e.g. class of service) at a later date, subject to availability, or

If you do not wish to be rebooked, unused tickets (or portions thereof) will be refunded. Click here to get your ticket refunded.

 

We recommend that you address your questions regarding rebooking or refund to where you purchased your ticket. If you have purchased your ticket directly from SAS, please call us at: 0770 727 727 or click here to get your ticket refunded.

Please note that due to these disturbances we are experiencing longer waiting times at our contact centers. We are doing our best to help you as soon as possible and thank you for your patience.

If your trip has been cancelled, and you have the possibility to postpone your trip, it is possible to call us back at another time, but at the least within a week of your scheduled departure, to get your flight rebooked.

In accordance with EU261/2004 we will also assist you with the following:

Meal and refreshments if the delay is more than 2 hours 

Compensation for two phone calls or two e-mails if the delay is more than 2 hours. 

Accommodation and transport to /from the airport and the hotel. Accommodation will be offered if your flight is delayed over night. Accommodation is subject to availability. 

 

Due to the current situation it might be difficult for the SAS staff at the airport to assist you with hotel reservations and other arrangements. If you arrange accommodation and meals on your own expense, contact SAS Customer Care for compensation. Please attach copies of your receipts, your itinerary and your bank account number. Contact us here

Please note that, with regards to EU regulation 261/2004, this situation is considered as an Extra Ordinary event and that SAS will only reimburse reasonable costs for accommodation and meals (excluding alcohol).  All receipts should be retained.

For any other possible claims we recommend you to contact your travel insurance provider.  If you have questions about regulations and compensations please contact Customer Care in your country of residence, please click here

 


 

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